REFUND POLICY
NO RETURNS & EXCHANGE
At kalisa, every dress is meticulously handmade-to-order using high-quality craftsmanship.
To maintain the quality and craftsmanship of our handmade designs. Once a purchase is made, we do not offer returns or exchanges for incorrect sizing or change-of-mind purchases.
By purchasing from kalisa, you acknowledge and agree to our No Returns & Exchange Policy.
RETURN INFORMATION
We understand that shopping for clothing online can be challenging without trying it on first. That’s why we take great care to provide clear, detailed product descriptions and photos of each dress tried on a mannequin in the exact size selected at checkout, to help ensure accuracy and confidence in your choice.
If you choose a default size from our size chart:
1. Please ensure you carefully review our size chart and compare your body measurements before placing your order. All dresses are cut and sewn based on the size you select at checkout, so choosing the correct size is essential to ensure the best fit.
2. If the item you receive feels too large or too tight, and you selected a standard size (not custom measurements), this is not considered a production error. However, if you believe there is a genuine sizing discrepancy (e.g., item measurements differ significantly from our chart), please contact us within 7 days of receiving your order. Include clear photos and a brief explanation so we can review and support you accordingly.
-> For the most precise fit, we offer custom sizing at no extra cost through our Perfect Fit Guarantee—your dress will be tailored to your exact measurements.
We only accept returns if the item arrives damaged, defective, or incorrect (e.g., wrong style or color). Please be advised that minor loose threads, ends and tiny, slight stains will not be considered quality issues.If your item has a genuine defect, please contact us within 7 days.
To ensure transparency and protect both parties, each item is carefully inspected and recored photos by our team before being packed and shipped. We take great care to ensure your order arrives in perfect condition. To help us resolve any potential issues quickly and fairly, we require customers to record a video while opening the package.
*The return address is not the same as the one on the label. Please do not return items without obtaining the address provided by us.
If a customer insists on returning an item outside of our policy, the following conditions apply:
1. The customer is fully responsible for return shipping fee
2. A 20% processing fee will be deducted from the total refund to cover labor, inspection, packaging, and restocking.3. Items must be returned in original condition (unworn, unwashed, with tags and packaging intact).
4. Returns pre-approved by our support team via email.
To avoid any issues, always contact our support team at support@kalisa.com before initiating a return.
Most of kalisa products are designed and Made-to-Order, and we strive to provide the most accurate service. Please comply with our terms, as all cancellation requests are not accepted once your order has been confirmed. If you need to make changes about shipping addresses, personal information or sizes, please contact our customer service team within 4 hours of placing your order.
Your order is cancelled by us due to unexpected reasons:
+ Invalid Card Owner Identity
+ An error by our Website System.
In case you need to make changes to your order, please contact us at support@kalisa.com once you placed the order and we will try our best to assist you:
+ Remove duplicate items.
+ Increase an item’s quantity.
+ Change your shipping address.
+ Change your email address.
+ Upgrade shipping (If you already have a plan and need to expedite shipping).
**Once your order has been processed, your request for changes will not be applicable
Alll return packages must be clearly labeled with your order number and customer name.
Please note:
1. Returns that are not pre-approved or do not include proper identification may be rejected.
2. Any unidentified or unauthorized return received will be held for a maximum of 3 days from the arrival date.If we are unable to verify the return within this period, the item may be discarded without further notice, at kalisa’s discretion.
