PERFECT FIT GUARANTEE
kalisa has committed to ensuring the perfect fit for every Custom Sizing order. If your made-to-measure piece isn’t just right, here’s how we’ll make it right:
MINOR FIT ADJUSTMENTS
We are happy to cover local tailoring costs - up to 5% of the product value- for minor alterations such as:
- Taking in the waist
- Shortening the length
Our orders for eligible items are within 14 days of the receipt date.
GET A FREE REMAKE
If your custom-sized garment cannot be altered to match your original measurements
- Contact our support team and determine the details proof from a local tailor stating that alterations are not possible.
- We may also require photos of the garment’s measurements to verify the issue.
Our free remake guarantee applies to your first custom-made item.
Our dedicated support team is always here to help. Reach out to us at support@kalisa.com, and we’ll do our best to assist you.
***No refunds, returns, or exchanges on custom-sized items, as they are tailored specifically for you. Our fit guarantee covers only sizing issues—not changes in personal preference.
Crafted with Soul, Made for You – Every piece tells a story, and we’re here to create yours. With our perfect fit guarantee, skilled craftsmanship, and timeless designs, we ensure you feel confident and be your in every piece.
